SHIPPING AND RETURNS POLICY
SHIPPING
Complimentary shipping regardless the destination (2 to 6 days regardless your location). Please note that all deliveries to the islands may take longer. UPS is our carrier for all shipments.
Shipping timing begins when you receive the shipping confirmation email. All orders are fully traceable. We are unable to deliver to PO Box. Due to our deliveries being made by courier, you may choose a delivery address which is different to your billing address.
Once your order is confirmed, we are unable to alter the delivery address or method, or any details within your order, such as product, number of products, size, colour. Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorisation and/or stock availability and/or customs delays.
DELIVERY SIGNATURE: All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself, that signature by the third party is sufficient proof of delivery and fulfilment by the company.
The receiver may be required to pay Import Duties that are levied once the package reaches the destination country by the destination country's customs authorities. These charges are to be borne by the receiver. The company has no control over these charges.
RETURNS
If, for any reason the customer is unhappy with its purchase, it can return it unworn and unused within 14 days of the date of the delivery. All items which the customer wish to return must be returned in their original packaging intact.
First, please email the company in the Contact section with the customer's name, order number and the reason for the return. Should the customer wish to return the order for personal reasons including a change of heart, it will be responsible for any postal charges relating to the return. It's the customer responsibility to send the package. In order for the customer service to accept the return, the product(s) must be returned in full condition in its original packing, undamaged, not worn, accompanied by all of its accessories, and a copy of the purchase invoice.
Please note that the items must be in re-saleable condition and that personalised items are non-exchangeable, non-refundable. In any event damaged or worn items will not be refunded or exchanged.
The refund can only be made to the card used when paying for the order. The company will email the customer once it has received the goods back from the customer. Additionally, the company will place a credit to the credit/debit card used to purchase the goods normally within 14 days of receipt of the goods by the company.
JohanaWilla does not have an exchange service. After returning a product, if the customer wants another item, a different colour, please place a new order.