No. You can place an order as a guest. But, registering with our site allows you to: Track your orders and look back at previous purchases, request returns or exchanges, save addresses for easier ordering, manage your account details and order history, and see the status of your orders, and your wishlist.

No. We are sorry, but we cannot combine orders, or add items to an order once it has been submitted.

For orders shipped in Europe (Russia included), the United States, Japan and United Arab Emirates, your card will only be charged once your order has been shipped as described in the applicable Terms and conditions. If any of the items you ordered are not available, you will not be charged for them. In the situation where there is a problem authorising your card, our Customer Service team will contact you by email.

All orders are packed and dispatched in under 72 hours (providing they are in stock, excluding commercial operations.) The shipping agent then takes care of getting your order to you according to the delivery method and country selected. You will receive an automatic email notification once your order has been sent.

At the moment, orders placed on the JohanaWilla website are not eligible for tax refund.

If your promotional code does not work, please double-check the validity and conditions of your code are correct. Make sure you are using the correct capital and lowercase letters in your “DISCOUNT CODE” and that you enter it without spaces. Please make sure you validate the code by clicking on the “OK” button. Try clearing your browser's cache memory. If your code works, the proposed discount will be applied automatically. Codes cannot be used in conjunction with other codes: if you have several, only one can be used for your order.

Unfortunately not. If you need items sent to different addresses, please place a separate order for each address. For corporate orders, please contact our Customer Service team.

Unfortunately not, so please make sure you provide a suitable delivery address.

All items are insured against theft and accidental damage while in transit. Once your items have been delivered and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

Once your order has been shipped, we will send you an email confirming the shipping details, with a tracking number. You can always view and track the status of your shipment by logging to your account and clicking the relevant order.

If you are not present at the time of delivery, a delivery notice will be left in your letterbox. This note shows the time and date of attempted delivery and the post office where you can collect the parcel. You must take the note and your ID with you to the post office to collect your package. You must collect your package within 14 days or it will be returned to us.

Before starting an investigation, please check that a member of your family, a neighbour or caretaker hasn’t taken the parcel on your behalf. If you have been away for more than 14 days, it is also possible that your parcel has been returned to us after the storage limit time at your post office has expired. Your tracking status will read “Parcel returned to sender/Parcel not claimed.”

You have 14 days from the date you receive your order to let us know of a problem with any of the products. If a product defect is confirmed by our services, a returns label will be sent to you via email so that you can return the product to us.